Responsibilities:

 

• ensure quality by enforcing standard policies and procedures 

• Identify and evaluate customer's need to achieve satisfaction.

• Handle and resolve client's problems via phone, chatting and emails.

• Provide accurate and valid information by using the right tools.

• Communicate clearly and gently with all consumers.

• Follow communication procedures, guidelines and policies.

 

Requirements:

 

Have developed communication and soft skills.

Be fluent / native French / Italian / Polish / Dutch / German and English. Any additional languages ​​are a plus

Be capable of handling stressful situations and demanding clients.

 

Conditions and details:

 Working hours: Full time 40h per week on rotational shifts including weekends and public holidays

• The training is going to be in English, 8 hours daily, will last for about 3 weeks.

• The first 4 days of the training count as evaluation period, and you are not getting paid for them.

• 23% of the total amount you are entitled to; will be deducted for taxes.

• You are getting paid extra when you work on official Greek Holidays or Overtime.

• Health insurance coverage arranged and paid by the Employer.

• You are also entitled to extra 3 bonuses per year: Christmas (One full salary), Easter (Half a salary), Vacation (Half a salary). The 2 extra debts are proportionate to the working days during the year and not de facto regardless of absences.

• 1.67 days off per month of cooperation - Up to 20 days off per year.

• The offered contracts are fixed term ones and the duration of each is up to the manager of the team to be decided.

 

Other information from the company:

• They are the largest company in Athens and one of the largest Call Center in Europe.

• They have 30 different languages ​​within the company

• Employees have the possibility of career progression, after 6 months in the company they can apply for internal vacancies such as Supervisor, Trainer, QA, etc

• They have some benefits and social activities: Carnival party, Christmas party, small trips to Ski for instance, Music festivals, some activities for specific communities such as Hebrew & Arabic, etc

• Biggest teams: German, English, French and Scandinavian

• Gym at their offices indoors and outdoors for free

• Paid cruises to some of the Greek islands

• Summer festivals

• Winter trips to sky with everything paid by the company (training, equipment, accommodation, etc.) and only 2 hours away from Athens!

• Summer camps for kids of the employees for free.

• Campaigns for the environment: beaches cleaning, reforestation, recycling, etc.

• Social campaigns: blood donation, clothing / food donation, help for homeless people, etc.

• Cancer Awareness: during this campaign they had a doctor at home and they did more than 100 check ups to their employees for free to prevent breast cancer.

• Every single employee has this application for free in order to access their schedule in advance, have updates on new job opportunities, social activities, etc.

• Career progression: They don’t hire externally higher positions. Supervisor, Trainers, QA, CCM (Contact Center Manager) are internally promoted.

Κατηγορία Εργασίας
Κλάδος Εταιρείας
Σχέση απασχόλησης
Επίπεδο Σπουδών
Προϋπηρεσία
Πόλη
Διαθέσιμη μέχρι
ΚΩΔΙΚΟΣ ΑΓΓΕΛΙΑΣ ΕΡΓΑΣΙΑΣ: #2854
ΤΕΛΕΥΤΑΙΑ ΕΝΗΜΕΡΩΣΗ: 12.05.20, 18:35
ΛΗΞΗ ΑΓΓΕΛΙΑΣ: 11.06.20
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